Privacy Policy

Introduction

Auravox ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Voice and Audio Data

When you use our voice analysis features, we access your device's microphone to record audio. We process this data as follows:

• Real-time processing: Voice recordings are analyzed in real-time to extract frequency, pitch, and vocal characteristics
• No permanent audio storage: Raw audio recordings are NOT permanently stored on our servers
• Analysis results: We retain only processed data (pitch values in Hz, frequency patterns, match scores) to track your progress

1.2 Account Information

When you create an account or use our Service, we may collect:

• Email address
• Name (optional)
• Age range (for personalized recommendations)
• Voice training goals and preferences

1.3 Usage Data

We automatically collect certain information when you use the Service:

• Device type, operating system, and browser information
• App usage patterns (features used, session duration)
• Training progress and completion data
• Crash reports and performance data

1.4 Payment Information

Payment transactions are processed by third-party payment processors (Apple App Store, Stripe). We do not directly collect or store your credit card numbers. We may receive transaction confirmations, subscription status, and purchase history.

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the voice analysis and training Service
• Generate personalized voice improvement recommendations
• Track your progress over time
• Match your voice characteristics with celebrity voice profiles
• Process subscriptions and payments
• Send important updates about your account or the Service
• Respond to customer support inquiries
• Improve our AI models and Service quality (using anonymized, aggregated data only)
• Detect and prevent fraud or abuse

3. Data Sharing and Disclosure

We do NOT sell your personal information. We may share data only in the following circumstances:

3.1 Service Providers

We work with trusted third-party providers who help us operate our Service:

• Analytics: Mixpanel (usage analytics)
• Payments: Stripe, Apple App Store, RevenueCat
• Cloud infrastructure: Vercel, AWS
• Email: For transactional communications

These providers are contractually obligated to protect your data and may only use it to provide services to us.

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your data according to the following schedule:

• Voice analysis results: Retained while your account is active, deleted within 30 days of account deletion
• Account information: Retained while your account is active
• Usage data: Retained for up to 24 months, then anonymized or deleted
• Payment records: Retained as required by law (typically 7 years for tax purposes)

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/HTTPS) and at rest
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• Employee access limited to those who need it

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

You can request a copy of your personal data in a portable format.

6.2 Correction

You can update or correct your account information at any time through the app settings.

6.3 Deletion

You can request deletion of your account and associated data by contacting us at privacy@auravox.app. We will process your request within 30 days.

6.4 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in any email or adjusting your notification settings.

6.5 Withdraw Consent

Where we rely on consent to process your data, you can withdraw it at any time. This may affect your ability to use certain features.

7. Regional Privacy Rights

7.1 European Users (GDPR)

If you are in the European Economic Area, you have additional rights under GDPR including the right to lodge a complaint with your local data protection authority. Our legal basis for processing includes consent (for voice data), contract performance (for providing the Service), and legitimate interests (for analytics and fraud prevention).

7.2 California Residents (CCPA/CPRA)

California residents have the right to know what personal information we collect, request deletion, opt out of sales (we do not sell data), and not be discriminated against for exercising these rights. Voice data is considered biometric information under CCPA.

7.3 Illinois Residents (BIPA)

We comply with the Illinois Biometric Information Privacy Act. Voice recordings may constitute biometric identifiers. By using the Service, you consent to our collection and use of voice data as described in this policy.

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at privacy@auravox.app, and we will delete the information.

9. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, providing additional notice (such as in-app notification or email). Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

We will respond to your inquiry within 30 days.